SupportCandy FAQ Integration
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Brief Introduction about GPL Licence
GPL Licence also known as the GNU General Public License (GNU GPL or GPL) is a widely used for the free software license, which guarantees end users the complete freedom to run, study, freely share and modify the software.
[v2.0.4] Free Download SupportCandy FAQ Integration
FAQs are important part of any help-desk. This add-on will integrate popular FAQ plugins available for WordPress. Below is list of available integrations and still counting –
- Ultimate FAQ
- Arconix FAQ
These add-ons integrated with SupportCandy so that agents can use FAQs while replying to tickets. They can insert either FAQ link or FAQ contents to reply description just like macros or canned replies (See below video):
Video Player00:0900:30
Additionally, it adds FAQ suggestion tag in macros. It compares subject words with FAQ tags and suggest top 3 matched results where it has been used. You can use this while replying to ticket, in email notification etc. Specially when you use it in create ticket email notification to customer, he will see suggestions as soon as he create a ticket and might get answered before you answer.
Demo LinkDirect Download