[v2.5.0] Free Download Xenforo NixFifty Tickets
his add-on is not affiliated with XenForo Ltd.
Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.
Features:
- Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
- Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from them.
- Guest tickets are protected by a password and this needs to be entered before a ticket can be read.
- Once a guest is authenticated against a ticket, theyre able to view that ticket until their session expires.
- Guests can also view a reduced ticket list when theyre authenticated against multiple tickets similar to how normal users would.
- Got a guest that made a couple tickets but then registered and made some more? All of these can be merged and attached to the user account they created.
- Custom fields allowing you to capture the data you want to receive from your end users.
- Escalations make it easier than ever to automate common and mundane tasks.
- Automatically resolve tickets where the end user hasnt responded in over two weeks or remind a user via emails or alerts about their open tickets, for example.
- Fine-grain criteria and background processing can open up the door to complex automation rules without massive overhead.
- Default criteria not cutting it? Extend the add-on and add your own with little work.